![]() The criteria for exchanging damaged coins are as follows. Only coins whose inscriptions are recognizable are exchangeable. If a banknote is torn into two or more pieces, the above criteria are applied to the total remaining area of the pieces, provided that each piece can be identified as coming from the same banknote. If the half face value contains a fraction of less than 1 yen, the fraction will be discarded. The Bank will exchange it at half face value. A banknote with two-fifths or more, but less than two-thirds, of the original banknote remaining: The Bank will exchange it at full face value. ![]() A banknote with two-thirds or more of the original banknote remaining: The criteria for exchanging damaged banknotes are as follows:.Only banknotes that have both a front side and a reverse side are exchangeable. The Bank will judge damaged cash that does not meet the criteria below as having no value. The Bank exchanges damaged cash for new cash based on the following criteria. In principle, the Bank does not keep damaged cash in its custody overnight. In this case, the Bank may return part or all of the damaged cash you have brought in, and ask you to bring it back again on another business day. However, the Bank may be unable to exchange all damaged cash in one day, depending on the time you submit your application, the quantity, the degree of damage, and other conditions of the damaged cash. The Bank maintains the necessary capacity to exchange a typical daily amount of damaged cash based on the amount it has exchanged in the past. (3) Please note that the time required to process your application for exchange of damaged cash varies depending on the quantity, the degree of damage, and other conditions of the damaged cash, although the Bank endeavors to process applications promptly upon receipt.If you wish to bring in a large quantity of damaged cash, the Bank may request you to change the date and time of your visit since the quantity of cash to be exchanged per day is limited. Please note that condition (3) below may also apply. ![]() The Bank examines and exchanges damaged cash based on the criteria set out in law and it therefore takes time accordingly to complete the exchange procedure. (2) Please make an appointment with the Bank in advance when you plan to bring in damaged cash so that the exchange can be processed smoothly upon your visit.(1) The Bank accepts applications for exchange of damaged cash on its business days from 9:00 a.m.Business Hours and Request for an Appointment Please visit the Head Office or branch in person. The Bank does not exchange cash sent by post mail or courier. The Bank does not provide this service at its Computer Center (Fuchu City, Tokyo), Banknote Operations Center (Toda City, Saitama Prefecture), domestic offices, or overseas representative offices. The Bank exchanges damaged cash at its Head Office and branches. ![]() (2) Japanese yen coins that are not suitable for use due to wear or other reasons (hereafter "damaged coins").(1) Bank of Japan notes that are not suitable for use due to contamination, damage, or other reasons (hereafter "damaged banknotes"), and.The following types of cash (hereafter "damaged cash") are exchangeable for new cash at the Bank: If you require such services, please consult a commercial bank. Note: The Bank does not offer money exchange services (i.e., exchange of undamaged banknotes or coins for different denominations) nor foreign exchange services. The Bank of Japan exchanges damaged cash for new cash according to the following conditions. Preparation for Bringing in Damaged Cash.Business Hours and Request for an Appointment.
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